General Questions
What does JESP 360 LLC provide?
JESP 360 LLC provides tables, chairs, linens, tents, backdrops, audio and video equipment, and selected event accessories. Available inventory may vary, so contact us with your event date and equipment needs to confirm availability.
What types of events do you support?
We provide rentals for weddings, birthday parties, graduations, corporate gatherings, church programs, memorial gatherings, family celebrations and other special occasions.
What areas do you serve?
JESP 360 LLC is based in Raleigh and serves selected surrounding communities, including Cary, Garner, Clayton, Knightdale, Wendell, Rolesville, Wake Forest, Fuquay-Varina and Holly Springs.
Service availability and delivery charges depend on the event location, equipment quantity and scheduling requirements.
Do you provide event-planning assistance?
Yes. Event-planning assistance may be available based on your event needs and the services selected. We can help you identify suitable rental quantities, equipment options and logistical requirements.
Delivery, Setup and Pickup
Do you offer delivery?
Yes. Scheduled delivery is available for qualifying orders. Delivery charges depend on distance, order size, equipment type, venue access and the requested delivery window.
Is delivery included in the rental price?
Delivery is not automatically included unless it is specifically listed in your written quote. Your quote will identify applicable delivery, pickup, setup or breakdown charges.
Do you provide setup and breakdown services?
Setup and breakdown may be available for selected equipment and qualifying orders. These services must be requested in advance and listed in your written agreement.
Standard delivery should not be assumed to include complete event setup or decorating.
Can I pick up and return the equipment myself?
Customer pickup may be available for selected equipment by advance arrangement. Some equipment may require professional delivery because of its size, weight, installation requirements or risk of damage.
Contact us to confirm whether your order qualifies for customer pickup.
What should I provide before delivery?
Before delivery, please ensure that:
The venue has approved the scheduled delivery time.
The delivery area is accessible and free of obstacles.
Elevators, loading docks, stairs and gate instructions have been disclosed.
A responsible adult is available to receive the order.
Tables, chairs and other equipment have a safe, approved placement area.
Undisclosed access restrictions or extended waiting time may result in additional charges.
What happens if the venue changes the delivery schedule?
Contact JESP 360 LLC as soon as possible. Schedule changes are subject to availability and may require an updated quote. We cannot guarantee last-minute delivery or pickup changes.
Payments and Policies
Is a deposit required?
A deposit or initial payment may be required to confirm your reservation. The required amount, payment schedule and remaining balance will be identified in your written quote and rental agreement.
What payment methods do you accept?
JESP 360 LLC accepts approved credit and debit card payments. Additional payment options, when available, will be identified during booking.
When is the final balance due?
The payment deadline will appear in your written quote or rental agreement. Orders that are not paid according to the agreed schedule may be delayed or cancelled.
What is your cancellation policy?
Cancellation terms depend on the timing of the cancellation, equipment reserved, services scheduled and payments already made. Your specific cancellation and refund conditions will be stated in your rental agreement.
Please review the agreement before making payment.
What happens if equipment is damaged, lost or returned late?
The customer may be responsible for repair, cleaning, replacement, late-return or additional rental charges when equipment is damaged, lost, misused or returned after the agreed time.
Specific responsibilities and charges are governed by the signed rental agreement.
Equipment Use
How long is the standard rental period?
The rental period shown in your written quote determines when the equipment will be delivered or released and when it must be returned or ready for pickup.
Keeping equipment beyond the agreed period requires advance approval and may result in additional charges.
Is the equipment cleaned before rental?
JESP 360 LLC prepares rental equipment for each qualifying order. Customers must return equipment in the condition required by the rental agreement. Excessive dirt, stains, wax, food, moisture or improper use may result in cleaning or damage charges.
Can rental equipment be used outdoors?
Some equipment may be used outdoors when weather and surface conditions are appropriate. Customers must disclose outdoor use before booking.
Equipment should not be exposed to unsafe weather, standing water, excessive wind or other conditions that may cause injury or damage. JESP 360 LLC may decline or modify installation when conditions are unsafe.
Can I move the equipment after it has been set up?
Do not move tents, backdrops, audiovisual equipment or other professionally installed items without approval. Moving installed equipment can create safety risks and may result in damage.
Contact us if changes are needed after setup.
Event Changes and Support
What happens if my guest count changes?
Contact us promptly with your updated guest count. We will review equipment availability and revise your quote when necessary. Additional items are not guaranteed until the updated order is confirmed.
Do you offer emergency or same-day rentals?
Same-day or emergency rentals are not guaranteed. Availability depends on inventory, staffing, transportation and the requested location. Contact us directly to determine whether assistance is possible.
How can I contact JESP 360 LLC?
You can reach us through:
Phone or text: (844) 735-6722
Email:info@jesp360.com
Website:www.jesp360.com
Business support hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed